Thank you for shopping with Tingo Market, your trusted online destination for quality electronics, musical instruments, medical instruments, auto parts, bikes, and more — available in both retail and wholesale.

We value your satisfaction and aim to make every purchase a positive experience. This Return & Exchange Policy explains how you can return or exchange products purchased from Tingo Market.

By placing an order on our website, you agree to the terms outlined below.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, please ensure that:

  • The item was purchased directly from Tingo Market (via our official website or verified sales channel).

  • The return request is made within 7 to 14 days of delivery, depending on the product category.

  • The product is unused, undamaged, and in its original packaging, with all manuals, accessories, and tags included.

  • You have a valid proof of purchase (invoice, order confirmation, or receipt).

Items returned without authorization, in incomplete condition, or beyond the return period will not be accepted.

3. Non-Returnable or Non-Exchangeable Items

Certain items cannot be returned or exchanged due to hygiene, safety, or usage reasons, including:

  • Opened or used medical instruments or health-related products.

  • Consumable or perishable items (e.g., batteries, bulbs, filters, cleaning fluids).

  • Software, downloadable items, and digital goods.

  • Products that have been damaged, modified, or repaired by the customer.

  • Customized or special-order items made or imported on request.

  • Wholesale or bulk orders unless defective or incorrect.

For safety and hygiene, medical and electronic products are accepted for return only if unopened and unused.

4. Conditions for Exchanges

You may request an exchange instead of a refund if:

  • You received the wrong product, color, or model.

  • The product arrived damaged or defective.

  • You wish to replace an item with a different model or size (where applicable).

In these cases, Tingo Market will provide a replacement of the same or equivalent value once the returned item is inspected and approved.

5. Return & Exchange Process

To initiate a return or exchange:

  1. Contact Us
    Email us at info@tingomarket.com with:

    • Your full name and contact information

    • Order number and product details

    • Reason for return/exchange

    • Photos or videos showing the issue (if applicable)

  2. Review & Authorization
    Our team will review your request and, if eligible, issue a Return Authorization (RA) number along with return instructions.

  3. Ship the Item

    • Pack the product securely in its original packaging.

    • Include proof of purchase and RA number inside the parcel.

    • Ship to the return address provided by our team.

  4. Inspection & Resolution

    • Once we receive the returned item, it will undergo inspection.

    • If approved, a refund, store credit, or replacement will be processed within 7–14 business days.

6. Return Shipping Costs

  • Defective / Incorrect Items:
    Tingo Market covers all return shipping costs and will send you a prepaid return label.

  • Customer-Initiated Returns (e.g., change of mind):
    The customer is responsible for return shipping costs. Shipping charges paid at the time of purchase are non-refundable.

7. Refunds

Once your return is approved:

  • Refunds are issued to your original payment method or as store credit, based on your preference.

  • Refunds typically appear within 5–10 business days, depending on your payment provider.

  • Shipping and handling fees are non-refundable, unless the return is due to our error.

In the case of partial returns from multi-item orders, only the value of the returned item(s) will be refunded.

8. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery with photo or video evidence.

Once verified, Tingo Market will arrange for:

  • A replacement of the same item, or

  • A full refund if the product is out of stock.

We may request you to return the defective item before replacement or refund processing.

9. Order Cancellations

  • Orders may be canceled before shipment without penalty.

  • Once shipped, the order can only be canceled through the Return & Exchange process outlined above.

Custom or special-order products cannot be canceled once processing begins.

10. Wholesale Orders

Wholesale and bulk purchases are non-returnable, except in cases of:

  • Verified manufacturing defects, or

  • Incorrect items shipped.

In such cases, please contact us within 5 business days of delivery for resolution.

11. Important Notes

  • Products returned without prior authorization will not be processed.

  • Tingo Market reserves the right to reject any return that does not meet our policy requirements.

  • Replacements are subject to product availability.

  • Repeated return requests may be subject to review and approval limitations.

12. Contact Information

If you have questions about returns, exchanges, or refunds, please contact our customer support team:

📧 Email: info@tingomarket.com
🌐 Website: www.tingomarket.com
🕒 Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (Local Time)

13. Policy Updates

Tingo Market reserves the right to modify or update this Return & Exchange Policy at any time without prior notice. Updates will be posted on our website with a revised “Effective Date.”