Warranty
Welcome to Tingo Market, your trusted online store for all kinds of electronics, musical instruments, medical instruments, auto parts, bikes, and more — available in both retail and wholesale.
We value your satisfaction and stand behind the quality of the products we sell. This Warranty Policy explains the warranty coverage, conditions, and claim procedures applicable to products purchased from Tingo Market.
By purchasing from Tingo Market, you agree to the terms described below.
2. General Warranty Coverage
Unless otherwise stated on the product page, all products sold on Tingo Market come with a standard warranty against manufacturing defects and workmanship faults, subject to the following conditions:
| Category | Warranty Period | Coverage Type |
|---|---|---|
| Electronics | 6 – 12 months | Manufacturer or Tingo Market Warranty |
| Musical Instruments | 6 months | Limited Warranty |
| Medical Instruments | 6 – 12 months (non-disposable items only) | Limited Warranty |
| Autos & Auto Parts | 3 – 12 months (depending on product type) | Manufacturer Warranty |
| Bikes & Bike Accessories | 6 months | Limited Warranty |
| Other Products | As stated on the product page | Limited Warranty |
Disposable, consumable, or hygiene-related items (e.g., test strips, needles, filters, batteries, bulbs, strings, etc.) are not covered under warranty.
3. What the Warranty Covers
The warranty covers defects in materials or workmanship under normal, intended, and proper use.
During the warranty period, Tingo Market or the product manufacturer will, at its discretion:
Repair the product using new or refurbished parts, or
Replace the product with an identical or equivalent model, or
Issue store credit or a partial refund, if repair/replacement is not possible.
4. What the Warranty Does Not Cover
This warranty does not cover:
Damage caused by misuse, neglect, accident, or improper handling.
Damage resulting from unauthorized repair, modification, or disassembly.
Normal wear and tear (e.g., scratches, fading, corrosion, etc.).
Damage caused by power surges, voltage fluctuations, water, or fire.
Software defects, virus infections, or data loss.
Consumable parts or accessories (batteries, bulbs, fuses, cables, reeds, etc.).
Products used for commercial or rental purposes unless explicitly covered.
Damage resulting from transportation after delivery.
Warranty claims will not be accepted if serial numbers, warranty seals, or security stickers are tampered with or removed.
5. Warranty Claim Procedure
To submit a warranty claim, please follow these steps:
Contact Us:
Email our warranty support team at info@tingomarket.com with the following details:Order number
Product name and model
Description of the issue
Photos or videos showing the defect
Preliminary Review:
Our support team will assess your claim and guide you on whether the product should be returned or if further information is required.Return Authorization:
If the claim is valid, you will receive a Return Authorization (RA) number and instructions for returning the defective item.Inspection & Resolution:
Once received, our technical team will inspect the item.If approved, repair, replacement, or credit will be processed within 7–14 business days.
If the defect is not covered, the product will be returned to you (shipping costs may apply).
6. Shipping and Return Costs
Within Warranty Period:
Tingo Market covers return shipping for verified warranty claims.Out of Warranty or Invalid Claims:
The customer is responsible for shipping costs for both directions.
7. Manufacturer Warranty
Some products may be covered directly by the original manufacturer’s warranty.
In such cases, Tingo Market will assist you in contacting the manufacturer or authorized service center. Manufacturer warranty terms vary by brand and product type.
8. Limitation of Liability
Tingo Market’s total liability under this warranty shall be limited to the repair, replacement, or refund of the defective product as described above.
We shall not be responsible for:
Loss of data or software,
Loss of use, profit, or business,
Indirect, incidental, or consequential damages.
This warranty gives you specific legal rights, and you may also have other rights depending on your jurisdiction.
9. Warranty Void Conditions
The warranty will be voided if:
The product is damaged due to improper use or handling.
The serial number or warranty label has been removed, defaced, or altered.
Repairs have been attempted by unauthorized persons.
The product has been exposed to liquids, fire, or extreme temperatures.
